Closet Cash accept Returns! Here is our return policy.
We want you to be happy with your purchase. All item(s) must be returned to Closet Cash within fourteen (14) days of the purchase date with tags attached and in the original condition in order to receive a full refund. Item(s) must be postmarked within twenty-one (21) days of the purchase date. Upon arrival, returned items are inspected and can take between 2-5 business days to process. Please be advised that returns of handbags over $500.00, fine jewellery and watches refunds will only be processed once the item(s) have been received back at our headquarters for inspection and acceptance. Following return acceptance, refunds are issued in the original form of payment. It may take your financial institution up to 7-10 business days to reflect the refunded amount. Closet Cash reserves the right to charge a 10% restocking fee to customers with excessive returns. ITEMS NOT ELIGIBLE FOR RETURN are swimwear, luggage, lingerie and items that go on sale or are clearance and sold in our “Clearance Closet” are FINAL SALE, and cannot be returned. All items that cannot be returned can be consigned
To send a return, follow these steps:
- Make sure your returned items meet the conditions of our Return Policy.
- Request an RMA for your return by emailing firstname.lastname@example.org
- A prepaid shipping label for U.S. orders will
Be emailed to you once your Return is approved by email with an RMA. If you choose to use this, $11.95 will be deducted from your refund amount. Or, you can take your return package to the shipping carrier of your choice. We recommend a return shipping method that allows you to track the package to make sure it reaches us. Because we cannot assume responsibility for packages lost or damaged in transit, we recommend you insure your package. Postage and insurance costs, as well as original shipping charges, are not refundable.
- Fill out the return portion Packing Slip that was enclosed with your order and be sure to include your RMA number, your name and signature.
- Pack your return in a sturdy box with adequate padding to protect the item.
- Place the completed Packing Slip inside the package with your returned item.
- Affix the return address label to the outside of your package. If you have misplaced your return address label, email us at email@example.com and we will send you a new label.
Ship Returns To:
CLOSET CASH, CORP
13535 Ventura Blvd, Suite C
Sherman Oaks, CA 91423
Closet Cash Ships within the United Stated and internationally to most Countries outside the U.S. !
We ship almost everywhere, however, a few countries have customs policies that have made shipping luxury brand items very difficult. For this reason, we may not be able to ship items to Africa, Latin America, parts of Europe, Asia, and the Middle East. Standard US domestic ground shipping is $8.95 per order. Express & International shipping prices are determined by item size & destination.
Tracking your order is easy.
We will send an email notification including tracking information when your package has shipped.
Closet Cash can combine shipping !
Separate orders to the same customer will not automatically ship as a combined delivery, however, we are happy to accommodate combined shipping on multiple items and/or orders where possible. Please contact us at 1-855-343-3733 if you would like us to ship items together.
Closet Cash ship time and carrier.
Items are generally shipped within 1-2 business days pending payment verification and processing. Closet Cash is open during normal business hours and ships only during these hours of operation (Monday-Friday 8 am-5 pm PST). Closet Cash does not staff for weekends or any nationally observed holidays. A signature will be required on all shipments. All packages are sent with signature confirmation for security purposes. Our courier will need to obtain a signature from an adult 21 or older.